Customer Success Manager

Who we are. 

minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek.

We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial intelligence. We are building a next generation insights-driven platform to serve millions of customers and merchant partners across Southeast Asia.

The way we work.

At minden.ai, our culture is the foundation of everything we do. We believe in the power of teamwork and collaboration. We are continuous learners and commit to stay ahead of the curve to drive positive change in our industry. We do not settle for mediocrity without our best effort. We do our best to create the greatest value for our customers' long term success.

We are currently seeking an experienced Customer Success Manager to join our Partnership Services Team in Singapore. As a Customer Success Manager, you will have the unique opportunity to combine your strategic consulting skills with your passion for delivering exceptional customer experiences, ensuring successful product adoption and retention of key business partners.

As a Customer Success Manager, your responsibilities will include:

• Strategic Partnership: Collaborate closely with key business partners to understand their strategic goals, challenges, and opportunities, providing expert guidance and support throughout their adoption journey. 
• Product Adoption: Lead the implementation and deployment of our solutions within business partners' organizations, leveraging your consulting background to drive strategic alignment and maximize value realization. Partner with cross-functional teams to ensure seamless integration and adoption, delivering measurable results that exceed client expectations.
• Performance Optimization: Analyze key business partners’ performance metrics and key performance indicators (KPIs), identifying opportunities for optimization and improvement. Utilize your consulting expertise to develop actionable recommendations and strategic initiatives that drive operational excellence and enhance business outcomes.
• Thought Leadership: Stay abreast of industry trends, best practices, and emerging technologies within the consumer product and loyalty space. Share your insights and thought leadership with our business partners through thought-provoking discussions, whitepapers, and presentations, positioning yourself as a trusted advisor and strategic partner.
• Client Advocacy: Collaborate with cross-functional teams to advocate for business partners-centric enhancements and initiatives that enhance the overall customer experience.

You will be an ideal candidate if you have: 

• Minimally 3 years in business development or key enterprise account management role, predominantly in the Financial Services industry
• Proven track record of enterprise and strategic account management in consumer products
• Excellent communication and interpersonal skills, with the ability to build rapport and credibility with C-suite executives and senior leaders.
• A good understanding of enterprise SaaS markets, particularly for loyalty, marketing and CRM solutions
• Familiar with database queries and ability to analyze complex data sets to develop actionable insights to grow accounts
• Experience working in a ambiguous, low control yet fast paced startup environment preferred